DELIVERIES
We ship all from the UK. Please click the dropdown box below for information on our delivery terms to your location.
United Kingdom
DELIVERY:
We use Royal Mail to deliver the majority of our UK orders.
Please
note, our fulfilment centre is closed on weekends and bank holidays.
Orders placed after 2pm on a Friday will not be processed until the
following Monday.
All express and next day orders must
be placed by 2pm. Please contact us if you need an
urgent delivery after this time.
Standard Delivery - £4.95 (3 - 4 working days). Orders made before 2pm will be despatched that day.
Express Delivery - £6.95 (1-2 working days). All orders made before 2pm will be despatched the same working day.
Next Day Delivery
- £12.95 (Guaranteed by 1pm - Monday to Friday only). All orders made
before 2pm will be despatched the same working day. Please note this
service will not deliver on a Saturday so if you are ordering on a
Friday for Saturday delivery please contact us.
Europe
EUROPE DELIVERY CHARGES - IMPORTANT INFORMATION FOR EU CUSTOMERS POST BREXIT
We have recently resumed sales to EU customers based on the following terms:
All
orders are shipped Delivery Duties Unpaid (DDU) which means VAT will be
applied upon receipt of your order, as well as possible import duties,
which are calculated on the total value of your order.
We are not responsible for any of these associated charges but if you input the code NOVAT at the checkout this will remove the UK VAT equivalent cost from your order. This code will only work for EU located customers.
Any
orders returned undelivered (as a result of them being rejected by the
customer) will be refunded net of any charges associated with remitting
the goods back to the UK
DELIVERY CHARGES:
Standard - £9.95 (approx. 5-10 BUSINESS days)
Express DHL - £25 (approx. 2-3 BUSINESS days
Rest of World
DELIVERY:
Economy Shipping - £25 (approx. 5-10 BUSINESS days)
Express DHL - £35 (approx. 2-3 BUSINESS days)
Fundamental is not responsible for any local taxes, import duties or associated charges.
RETURNS
Upon receiving notice of your return, we will contact you and provide
details of where you must return the Goods and other relevant
instructions. You must then return the Goods to us without delay and at
the latest within 14 days of notifying us of your return. we cannot accept a return if products has been used and there is no defect in material or workmanship.
Risk
You must return the Goods at your own risk and at your own cost. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when we will collect them. We may charge you for the cost of collecting the Goods and may deduct this from any sum owed by us to you.
Condition
You must return the Goods to us in the same condition in which you received them with the original packaging and the original invoice.
You must return the Goods at your own risk and at your own cost. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when we will collect them. We may charge you for the cost of collecting the Goods and may deduct this from any sum owed by us to you. If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.
Refunds
• So long as you are entitled to a refund and have complied with your obligations, we will refund you the balance of the price and any standard delivery costs you paid to us after deducting:
◦ any reduction in the value of the Goods; and
◦ any cost to us of collecting the Goods.
• Unless we have agreed to collect the Goods from you, we will refund you the sum within 14 days after the earlier of:
◦ the day on which we receive the Goods back from you, or
◦ the day on which you supply evidence to us that you have sent the Goods back to us.
• If we have agreed to collect the Goods from you, we will refund you the sum within 14 days of our receipt of your cancellation notice.